ARG Lighting and Automation – Returns and Refunds Policy

1. Returns Eligibility:

    • We accept returns within 30 days of the purchase date.

    • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items:

    • Customized or personalized products.

    • Products that are damaged due to customer misuse.

3. Return Process:

    • Customers must contact our customer service team at arglightingandautomation@gmail.com or +917597647213 to initiate the return process.

    • Provide the order number and a detailed reason for the return.

4. Refund or Exchange:

    • Upon receiving the returned item, we will inspect it and notify the customer regarding the approval or rejection of the refund.

    • If approved, the refund will be processed to the original payment method or an exchange will be arranged as per the customer’s preference.

5. Shipping Costs:

    • The customer is responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part.

6. Damaged or Defective Products:

    • In the case of a damaged or defective product, customers must notify us within 7 days of receiving the item. We will arrange for a replacement or refund, including any associated shipping costs.

7. Cancellation Policy:

    • Orders can be canceled within 24 hours of purchase. After this period, the regular returns policy applies.

8. Warranty Information:

    • Our products come with a [X]-year warranty. For warranty claims, customers should contact our customer service team with proof of purchase.

9. Contact Information:

    • For any inquiries or assistance, please contact our customer service team at arglightingandautomation@gmail.com or +91-7597647213.

Note: This policy is subject to change without prior notice. Please refer to our website for the most up-to-date information.